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Orders
Below are some of are common questions about orders
How do I place a bulk order for your glass lighting products?
To place a bulk order, start by contacting our sales team with your specific product requirements, including any customization details such as patterns, sizes, and shapes. We will provide you with a quote and a detailed order plan. Once you confirm the order details, we will proceed with production.
What information do I need to provide when placing a bulk order?
When placing a bulk order, please provide the following details:
- Product specifications (type, size, shape, pattern, etc.)
- Quantity required
- Customization preferences (if any)
- Preferred packaging options
- Delivery address and shipping method
- Any other specific requirements or deadlines*
Can I place an order online, or do I need to contact a sales representative?
You can place an order by contacting our sales team directly via email or WhatsAPP to ensure all customization and order details are accurately captured. Currently, we do not support direct online bulk order placement on our website.
What are the payment terms for bulk orders?
We typically require a 30% deposit before production begins, with the remaining balance payable before shipment. However, we offer flexible payment terms depending on the order size and client relationship. Please discuss your preferred payment terms with our sales team during the order process.
What payment methods do you accept for bulk orders?
We accept a variety of payment methods, including bank transfers (T/T), Letters of Credit (L/C), and PayPal. If you have a preferred payment method, please let us know, and we will accommodate your request where possible.
Is there a minimum order quantity (MOQ) for bulk purchases?
Yes, the MOQ depends on the specific product and the level of customization required. For standard products, the MOQ is typically [X units]. For customized designs, the MOQ may vary, so we recommend discussing this with our sales team to get precise information.
Can I make changes to my order after it has been placed?
We understand that changes may be necessary. You can request changes to your order within 3 days of placing it, depending on the production stage. Please contact our sales team as soon as possible to discuss any modifications. Note that changes may affect the production timeline and final cost.
How will I be notified about the progress of my bulk order?
We provide regular updates throughout the production process. You will receive notifications at key stages, such as when production begins, when quality checks are completed, and when your order is ready for shipment. Additionally, our sales team is always available to provide real-time updates upon request.
When is the final payment due for my bulk order?
The final payment is typically due before the shipment of your order. Once production is complete, we will send you an invoice for the remaining balance. Upon receipt of payment, we will proceed with the shipping arrangements.
Shipping & Packaging
Below are some common questions about shipping & packaging
How are the glass lighting products packaged for shipping?
Each glass lighting product is carefully packaged to ensure maximum protection during transit. We use multiple layers of protective materials, including bubble wrap, foam padding, and custom-designed cartons or wooden crates for bulk orders. These materials are specifically chosen to prevent any damage during transportation.
Do you offer custom packaging options for bulk orders?
Yes, we provide custom packaging solutions tailored to your needs. This includes branded packaging with your company’s logo, specific designs, or unique packaging materials. Custom packaging can be discussed and finalized during the order process.
What are the available shipping options for bulk orders?
We offer a variety of shipping options to meet your needs, including air freight, sea freight, and express delivery services. The best shipping method will depend on the size of your order, budget, and required delivery timeline. We will work with you to determine the most efficient and cost-effective shipping solution.
How long does shipping take for bulk orders?
Shipping times vary based on the destination and chosen shipping method. Generally, air freight takes 7-14 days, while sea freight may take 4 weeks. Once your order is ready, we will provide an estimated delivery time based on your selected shipping method.
Can I track my shipment once it has been dispatched?
Yes, once your order has been shipped, we will provide you with a tracking number and the relevant shipping information. You can use this to monitor your shipment’s progress and estimated delivery date.
What is the cost of shipping for bulk orders?
Shipping costs depend on the order size, weight, destination, and chosen shipping method. We will provide a detailed shipping quote during the order process, ensuring transparency and helping you make an informed decision.
How do you handle shipping for international orders?
We are experienced in handling international shipments and will manage all necessary documentation, customs clearance, and logistics. We work with reliable global carriers to ensure your order is delivered efficiently and on time, regardless of the destination.
What should I do if my order arrives damaged?
While we take every precaution to ensure safe delivery, we understand that issues can occur. If your order arrives damaged, please contact us immediately with photos and a description of the damage. We will work with you to resolve the issue, which may include replacing the damaged items or offering a credit.
Do you offer insurance for shipments?
Yes, we offer optional shipping insurance to protect your order against loss or damage during transit. We recommend purchasing insurance, especially for large or high-value orders. Please let us know if you would like to include insurance when placing your order.
How are shipping and packaging costs handled in the final invoice?
Shipping and packaging costs are typically included in the final invoice, with a detailed breakdown provided. We will discuss all costs with you upfront, so there are no surprises when it comes to payment. The final amount will include product costs, packaging, and shipping fees.
Can I arrange my own shipping for the bulk order?
Yes, if you prefer, you can arrange your own shipping. Once the order is ready, we will coordinate with your chosen carrier to ensure the products are packed and ready for pickup. Please inform us during the order process if you plan to handle shipping independently.